Privacy policy

1. Data controller

2. Data we may process

When a person contacts us through a form, email, WhatsApp or another enabled channel, we may process the data they voluntarily provide, such as name, contact details, service of interest and the content of the enquiry. If analytics is accepted, Google Analytics 4 may process usage data such as pages viewed, interactions, browser and device information and approximate geolocation. Special-category data is not requested.

3. Purposes

• Respond to enquiries and information requests.
• Prepare quotations and take steps requested before a possible contract.
• Manage a professional relationship where a service is contracted.
• Handle incidents, support and service-related communications.
• Produce website usage statistics and improve content and services, only when analytics has been accepted.

Unrelated marketing communications will not be sent without a valid legal basis and, where required, specific consent.

4. Legal basis

Depending on the request, processing may be based on pre-contractual steps requested by the individual, performance of a contract or consent given when voluntarily submitting an enquiry. Applicable legal obligations may justify additional processing. Processing associated with Google Analytics is based on consent, which can be withdrawn at any time through the cookie preferences.

5. Retention

Data will be kept for as long as needed to answer and manage the request. If a contractual relationship begins, data may be retained for the periods required by legal, tax and liability obligations. Enquiries that do not lead to a contract will be deleted or anonymised when no longer needed, unless there is a legitimate reason to retain them.

6. Recipients and service providers

Personal data is not sold. Providers needed for hosting, email, communications, website operation or support may have access under the appropriate legal arrangements. When analytics is accepted, Google Analytics 4 is used as the measurement provider. Where a provider involves an international data transfer, safeguards required by applicable law will be used.

7. Your rights

Individuals may request access, rectification, erasure, objection, restriction and portability where applicable, and may withdraw consent without affecting the lawfulness of earlier processing. Requests may be sent to the email address shown in section 1 of this policy. Analytics consent can be withdrawn at any time through “Cookie preferences”.

A complaint may also be lodged with the Spanish Data Protection Agency (AEPD) if you believe processing does not comply with applicable rules.

8. Information at forms

The contact form displays a concise first-layer privacy notice alongside the relevant checkbox or button and links to this full policy. The contact form includes the information required on data protection and requires acceptance of this policy before an enquiry is submitted.