Classify enquiries
An assistant can ask basic questions, identify the service required and pass a structured summary to a person.
Prepare drafts
Emails, initial quotations, posts and internal documentation can start from an AI draft, with human review before sending.
Summarise information
Long notes, meetings or support cases can be condensed into decisions and pending tasks.
Build a knowledge base
FAQs and internal procedures can be organised so staff or assistants retrieve consistent answers.
Automate with limits
Define what the system may do alone, what requires confirmation and what must be escalated. Critical decisions should remain under human control.
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